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Our Book Shipping Process
Our Book Shipping Schedule Within the Americas
Our Tracking Process
If your tracking information says that the Book(s) was/were delivered but you cannot locate it, we can file a lost/stolen claim. However, before we initiate the claim please make sure you do the following to see if you can locate your book:
1. See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
2. Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
3. Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.
4. Check for a parcel locker key. If your mailbox is in a cluster box unit (i.e., several mail boxes clustered together) or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.
5. Check for a mail hold. If the U.S. Postal Service is holding your mail, your package won't be delivered.
6. Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
7. Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If you package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible. If none of these options help you locate your package then we will flag it as a Lost/Stolen shipment. Please CONTACT US at 888-600-2011 to begin the process.
Estimated Delivery Date
The estimated delivery date (EDD) is a conservative estimate for when you will receive your order. If your order has not arrived by the estimated delivery date, please CONTACT US and we'll look further into the order.
Advance Shipment Notice
Once your book has been printed and prepared for shipping, you will receive what we call an "ADVANCE SHIPMENT NOTICE". This notice is to alert you that your books have been shipped, and that you should be on the look out for them. Also in this notice, you will find your tracking number.
Blind Shipping Available
Blind shipping is available, and we don't charge extra for it either. The term "Blind Shipment" is when one or more parties to a shipment don't know who is the shipper, receiver, or both. In other words, they are in “The Blind”.
Rush Shipping Available
Also Available In Rush (Printed In 1 Day), And Super Rush (Printed The Same Day) **Rush And Super Rush Prices Depend On The Quantity Ordered. Air Next Day Shipment, 2 Day Shipment, And 3 Day Shipment Are Available. Contact Us For These Shipping Rates. Prices Are Subject To Change Per Ups.
Military Shipping Available
Are you in the Military? We ship to APO, FPO & DPO addresses. Please follow these guidelines to ensure that your APO/FPO delivery can be completed.
UPSP is the only shipping method that will deliver to a military post office. Do not use UPS.
Regarding Lost Shipment
If your tracking information says that the Book(s) was/were delivered but you cannot locate it, we can file a lost/stolen claim. However, before we initiate the claim please make sure you do the following steps below to see if you can locate your book.
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