GPH Customer Services

We offer an easy pay plan to help those who cannot afford the full price all at once. The payments are broken into increments not greater than 6, and a $100 NON-REFUNDABLE deposit is required to enter this program. 

This is a system that we use to keep everyone on the same page. Once your manuscript has been completed, edited and reviewed, the Publisher Assistant will send you an email requesting you to verify that the manuscript has been reviewed and approved by you for printing. Please do not sign off on any documents and/or manuscripts that YOU DID NOT REVIEW. This is a very important step because once you sign off on it, any mistakes found after print will be corrected at your expense.

After you've looked through the entire manuscript and cover, you've got to determine if the proof is OK or not. If you reject the proof and GPH made the mistake(s), let us know in an email what we need to correct; we will fix it on our end and send you new files to look over. If you reject it and YOU made the mistake(s), edit and correct the file that is wrong and send us the revised PDF files. 3 pages or less we will switch out for free if corrected pages are sent BEFORE the signoff. Remember, any files that have to be changed AFTER you signed off on it giving us the approval to print your book, will access a fee.  Don't forget to order an Author's Copy or a printed proof of your book to check for additional errors.

Note that even after you signoff on your proof and you find an error, as long as it's OUR mistake, we'll fix it for free.

We take pride in protecting your account with us. Each Client will receive a unique number referred to as an GS CODE. This code is given as an identifier to keep all of your contents and transactions organized in our system. It is also used as a communication tool between Griot Publishing and YOU; the Author.  It is a security code to prevent unauthorized users from requesting important information from us regarding your account including transactions, contents of your manuscript etc.  

1. You will be issued a GS CODE number via email along with a digital copy of your submitted Electronic Signature. Store this number in a secure place. We are not responsible for unauthorized users who have access to your files via your GS CODE. We urge you NOT to share this code with anyone, but we do suggest that you have at least 1 family member on your account for emergency purposes.

2.  No one will be able to access your files or make changes to your manuscript without that GS Code.